Resource Hub

Privacy Policy

3 november 2025

1. Introduction

Resource Hub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at resourcehub.example (the "Platform").

The Platform is designed exclusively for business-to-business (B2B) transactions between professional parties. The Platform is not intended for use by Consumers or private individuals, or persons under 18 years of age.

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

2.1. Personal Information

When you register for an account, we collect:

  • Name and contact information (email address, phone number)
  • Organization details (company name, address, registration number)
  • Verification documents (business licenses, certificates)
  • Profile information (job title, profile picture)

2.2. Transaction Information

When you use our Platform to post listings or engage in transactions, we collect:

  • Listing details (material types, quantities, pricing)
  • Transaction records
  • Messages between users
  • Documentation related to materials and transport

2.3. Usage Information

We automatically collect certain information about your device and how you interact with our Platform, including:

  • IP address and device information
  • Browser type and operating system
  • Pages viewed and features used
  • Time spent on the Platform and access dates and times

3. How We Use Your Information

3.1

We use the information we collect to:

  • Provide, maintain, and improve our Platform
  • Process and facilitate transactions between users
  • Verify user identities and organizations
  • Communicate with you about your account and transactions
  • Send you updates, security alerts, and support messages
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraudulent activities
  • Comply with legal obligations

3.2 Legal Basis for Processing

We process your personal data on the basis of contractual necessity, cf. Regulation (EU) 2016/679 General Data Protection Regulation – (GDPR) Article 6 no. 1 letter b). The processing of your information is necessary for the performance of the contract between you and us, including to provide, maintain, and improve our Platform and to process and facilitate transactions between users. Without processing your personal data, we cannot provide you with access to the Platform or enable you to engage in transactions through our services.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1. With Other Users

When you create listings or engage in transactions, certain information is shared with other users involved in those transactions.

4.2. With Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf.

Our Infrastructure:

We do not transfer your personal data to our own systems, servers, or service providers located outside the European Union (EU) or the European Economic Area (EEA). All data processing by us and our service providers takes place exclusively within the EU/EEA, ensuring that your personal data remains subject to EU data protection standards.

User-Initiated International Business Contacts:

As a B2B trading platform designed to facilitate international commerce, you may choose to use the Platform to connect with potential trading partners located outside the EU/EEA. When you actively choose to engage with businesses in third countries, certain personal data may be shared as follows:

What data may be shared:

  • Your name and professional title
  • Your business email address and phone number
  • Your company name and business address
  • Information you choose to include in enquiries, offers, or negotiations

When sharing occurs:

  • When you respond to an enquiry from a business located outside the EU/EEA
  • When you initiate contact with a potential trading partner in a third country
  • When you enter into commercial negotiations or contracts with non-EU/EEA parties
  • When you actively choose to disclose your contact details through the Platform's messaging or transaction features

4.3. For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. Any such transfer will only occur within the EU/EEA, and the acquiring entity will be required to continue to protect your personal data in accordance with this Privacy Policy and applicable EU data protection laws.

5. Data Security

5.1

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

5.2 Data Retention

We retain your personal data for as long as necessary to fulfil our contractual obligations to you and to facilitate transactions between users.

  • Account information: Retained for the duration of your active account and for [5 years] after account closure to comply with contractual, legal, and accounting obligations
  • Transaction records: Retained for [5 years] after transaction completion to fulfil warranty obligations, resolve disputes, and comply with legal requirements
  • Communication records: Retained for [5 years] to document contractual agreements and resolve potential disputes

Once the retention period expires and the data is no longer necessary for contractual purposes, we will securely delete or anonymise your personal data in accordance with our data retention schedule.

6. Your Rights

As a data subject within the European union, you have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent (where processing is based on consent)
  • The right to lodge a complaint with your local data proctection authority

Limitation on Rights: Please note that certain rights may be limited where we have an overriding legitimate interest or legal obligation to continue processing your data. For example, we may need to retain certain transaction data to fulfil our contractual obligations even if you request deletion.

To exercise these rights, please contact us at privacy@resourcehub.example.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. For more information about our use of cookies, please see our Cookie Policy.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@resourcehub.example.

Supervisory Authority: